Fast facts about Parking and Ground Transport
Sydney Airport provides a broad range of car parking products designed to meet passenger and airport user needs, as well as providing services and facilities close to the terminals for taxis, coaches, limousines and rideshare vehicles to access passenger collection. We actively encourage online car parking bookings, which offers users enhanced choice. Online bookings are now 38% of revenues and growing each year. Overall, the domestic precinct represents 60% – and the international precinct 40% – of total Parking and Ground Transport service revenues.
Sydney Airport’s priority is to make it easier for everyone to travel to and from the airport, whether by car, taxi, public or active transport.
Increased parking capacity, the continued growth of online bookings, and the implementation of improved customer choice led to the business achieving 3.6% revenue growth to $156.1 million in 2016.
In 2016, we continued to work closely with the NSW Government and its transport agencies to deliver roadworks in and around the airport precinct. Now two years into our five-year program of improvements, the year saw the implementation of key changes to the road and transport network throughout the airport precinct. When the program is complete, these changes will deliver a better performing on-airport road network, reducing congestion and providing enhanced ground transport facilities and easier access for all airport users.
We’ve worked closely with the NSW Government throughout the year to phase our works with their complementary upgrades to the road network around the airport.
Delivering ground access improvements
In 2016, we invested $43.5 million in road improvements in and around the airport.
At T1 International, construction started on the new entry from Marsh Street on to Centre Road, with completion anticipated by mid-2017. This new exit will allow direct access into the car park precinct for traffic approaching T1 from the south and west, making it easier and quicker for traffic to access the Departures Road drop off zone. Work also got underway on other T1 projects designed to ease congestion and improve access.
In December, Sir Reginald Ansett Drive was widened from two lanes to five to provide increased capacity for traffic entering the Domestic precinct. This has eased traffic flows at the intersection of Ross Smith Avenue and Sir Reginald Ansett Drive, and complements the one-way exit from the Domestic precinct which opened in the previous year.
Revenue contribution to the Group
Parking and Ground Transport revenue
Using technology to improve responsiveness and the customer experience
Our Landside Operations Centre (LOC) moved to Sydney Airport’s new IOC during the year, bringing together the latest technology and real-time monitoring to improve responsiveness. The new LOC enables Traffic Management Centre and NSW Police personnel to co-locate with Sydney Airport during peak periods, sharing data and coordinating responses. This has provided greater visibility of potential issues, further building on our already strong safety focus. Our teams now have increased visibility of congestion ahead of time, and can manage potential issues or traffic incidents more quickly and effectively.
Travel Time Display was also introduced to improve the experience for customers using our car parks. This technology provides on-screen, up-to-the-minute travel times by road between Sydney Airport and key destinations around Greater Sydney.
Building parking capacity
We continued to expand parking capacity, investing $28 million in our car parking facilities. This brought total car parking bays to 17,237, up from 16,520 in 2015.
Work also began at T1 to add four new levels to the P6 (northern multi-storey) car park, scheduled for completion in the second half of 2017.
These additions will help to ensure capacity demands are met as Sydney Airport continues to experience passenger growth.
Adapting to shifts in transport mode share
As customer preferences for different forms of transport to and from the airport continue to change, Sydney Airport has adapted to meet these needs. The legalisation of commercial ridesharing in December 2015 led to a rapid surge in demand for services such as Uber and GoCatch. In response, we introduced new pick-up arrangements at T2/T3 to offer more choice for our customers. These included the introduction of a Priority pick-up zone for use by limousines, pre-booked taxis, ridesharing services and the public.
A new, enlarged Express pick-up zone was also introduced at P3, providing 15 minutes of free, undercover parking. This compared with 10 minutes of free open air parking under the previous pick-up arrangements. The expansion of the Express zone saw many motorists park for free at our terminals. In fact, 38.7% of people driving to the T1 International terminal parked for free, and 43% of people driving to the T2/T3 Domestic precinct.
Making it easier to travel to and from Sydney Airport – no matter what mode of transport you choose
Two train stations, with services every six minutes in peak times
TAXIS AND RIDE SHARING
New pick-up zones to cater for a wider range of transport options
New pedestrian and cycle paths to access our terminals
Planned ground access improvements to cater for more buses
More car parking spaces across eight car parks
Car parking bays
In 2017, the implementation of our ground access improvements will continue.
At T1, projects scheduled to open in 2017 include a new elevated pedestrian and cycle shared path to provide seamless, safe access for active transport users from the Alexandra Canal pedestrian/cycle path to the P7 car park. A new dedicated exit road for Departures Road and Arrivals Court traffic to Airport Drive will also be completed during the year, with further works scheduled to continue until 2018.
At T2/T3, Sydney Airport will commence the widening of Qantas Drive between O’Riordan Street and Robey Street, as well as continuing to work with the NSW Government as it progresses its works to upgrade the road network to the east and north of the precinct as part of the overall ground transport strategy.